Managed IT · Newcastle · Sydney · Perth
Senior engineers on every ticket. One flat rate. No lock-in.
DATANEXT provides managed IT services and support for businesses across Newcastle, Lake Macquarie, the Hunter and the Central Coast, with Sydney and Perth covered — networks, servers, cloud, Microsoft 365 and security. You deal with the engineer who fixes it, and you pay for the hours you use.
- $180/hr ex GSTSame rate remote or on site
- 2014est. NewcastleHead office in Cardiff; Sydney and Perth covered
- Nonelock-inPay for the hours you use
Certified on the platforms you already run
- Microsoft MCSE
- Cisco CCNA / CCIE
- VMware VCP
- Red Hat RHCE
- Ubiquiti UEWA
- XCP-ng
- Microsoft 365
- Aussie Broadband business NBN
- Essential Eight
- ISO 27001 readiness
- Microsoft MCSE
- Cisco CCNA / CCIE
- VMware VCP
- Red Hat RHCE
- Ubiquiti UEWA
- XCP-ng
- Microsoft 365
- Aussie Broadband business NBN
- Essential Eight
- ISO 27001 readiness
What we look after
Everything between the wall socket and the cloud
One team, no hand-offs. The engineer who designs your network is the one who answers when it misbehaves.
Managed IT support
Phone, email or remote session — a senior engineer picks it up, not a script. Servers, desktops, printers, users: for any size of business.
Support & helpdesk →Cloud & hosting
Our own Australian-hosted Next Cloud platform, or Azure and Microsoft 365. Host any server you like — hybrid, private or public.
Next Cloud → Networks
Networks & connectivity
Firewalls, switching, Wi-Fi and cabling from Cisco-certified engineers. Business NBN and multi-site WAN through Aussie Broadband.
Networks →Security & compliance
External penetration testing, Essential Eight uplift, backups you've actually tested, and ISO 27001 readiness when you need it.
Security → Microsoft 365Microsoft 365
Migrations off old Exchange and file servers, licensing at the right tier, Intune device management, Teams and SharePoint done properly.
Microsoft 365 → ProjectsProjects, datacentre & hardware
Server refreshes, migrations and office fit-outs on a fixed proposal. Rack space in Sydney and Perth. Hardware at trade pricing.
Projects →
ON SITE · NEWCASTLEHow we work
What it's like to have us on the other end of the phone
- Response
You talk to an engineer
Every request goes straight to a senior engineer. No tiered helpdesk, no ticket ping-pong, no “have you tried turning it off and on again” from a script.
- Contract
None required
Ad-hoc support is $180 an hour. If a support agreement would genuinely save you money we'll show you the numbers — and tell you if it wouldn't.
- Ownership
You own your IT
Domains, licences, admin credentials and documentation stay in your name. Leave any time and take everything with you.
- Pricing
Priced before we start
Projects come with a plain-English proposal, line-item costs and dates. The invoice matches the quote.
Pricing
Pricing you can read in ten seconds
We don't hide the rate behind a “request a quote” button. This is it.
Ad-hoc support
- Same rate remote or on site
- Business hours 8am–5pm, Mon–Fri AEST
- Senior engineer, every time
- No minimum term, no sign-up fee
Support agreements
priced on your environmentFor businesses that need guaranteed cover or a lot of site time. We'll tell you honestly whether it works out cheaper than ad-hoc — for many it doesn't, and we'll say so.
Projects
fixed proposalMigrations, refreshes, fit-outs and security work are quoted up front with a line-item cost breakdown and milestone dates.
Next Cloud hosting
typically $700–$2,000 / monthDepends on how many servers, users and how much data. Hybrid, private or public — we'll size it and put it in writing.
Hardware & licensing
trade pricingSupplied at the best price we can get through our channel partners. Lenovo and Supermicro by preference; whatever you prefer in practice.
In their words
What clients say once the servers stop being their problem
The team at DATANEXT took our aging servers and software and migrated us to a private cloud solution. They installed their own hardware and moved us to a new solution. We really appreciate that we don't have to worry about failing servers or swapping disks for backups anymore.
DATANEXT solved the problem of our five offices not being able to share data. Before we would have to email everything around. Now we have all the offices linked and can share anything we want.
Whenever I need to speak to our technician he is readily available. I just didn't get that level of service with my previous IT provider.
Local
Newcastle born. On site across the Hunter, Central Coast and Sydney.
59 Mitchell Road, Cardiff NSW 2285
(02) 9053 0915 · info@datanext.com.au
IT support: Newcastle · Lake Macquarie · Hunter Valley · Central Coast · Sydney · Perth
Get in touch
Tell us what's broken — or what you're planning.
Fifteen minutes with an engineer is usually enough to know whether we can help and roughly what it'll cost.